Order Processing:
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving full payment.
shipping methods:
We use various tracked shipping methods based on the destination and your order , if your order is below 500E you wil receive your order directly in your mail box , you have to do nothing.
Shipping Locations:
We currently ship to europe. If your location is not available during checkout, please contact our customer support.
Shipping Times:
Estimated shipping times vary depending on the chosen shipping method and your location. Standard shipping times range from 3 to 18 business days.
Tracking Information:
Once your order exit our country, you will receive a confirmation email with tracking information for orders over 500E.
For orders below 500E you will receive your parcel directly in your mailbox , you have to do nothing .
Shipping Delays:
While we strive to ensure timely delivery, unforeseen circumstances such as customs processing delays or natural disasters may impact shipping times. We appreciate your understanding in such situations.
Undeliverable Packages:
If a package is undeliverable due to an incorrect address provided by the customer or other reasons beyond our control, we not offer reshipment.
Shipping Changes:
Once an order has been shipped, changes may not be possible.
Conditions For Full Reshipment (free):
Full reshipment will be offered free of charge in the following situations:
*lost packages where tracking information confirms non-delivery and the issue is atributed to our shipping processes or errors.
(You are eligible for Full Free Reship only if you have made at least 3 orders in our store)
Reshipment:
Re-shipment is not provided for packages returned to us due to non-delivery or those sent without tracking.
The terms of reshipment are contingent on the specific products and the country of delivery.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages. If you believe your package is lost or stolen, please contact the shipping carrier for assistance.
